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FAQ

Do I pay import fees if I’m buying within the same country?
No. Domestic purchases are not subject to international tariffs or customs fees. 
We operate in Spain, so any orders delivered to Spain will not be subject to customs fees.

Can Bnude refund customs fees?
Unfortunately, no. These fees are imposed by government agencies, not Bnude. However, we can provide documentation (such as proof of purchase or shipping details) to help you request a refund directly from your local authority.

Who can I contact if I have questions?
For customs or import questions, contact your local customs authority or shipping carrier.
For questions about your Bnude order, contact shop@bnudeart.com.